[Consumer Watch] Kenny Roger's Roasted: The Sequel

I can't believe I just ate at Kenny Roger's again. I never learned. But I had no choice really. I wanted a place where they have healthy vegetables and/or fruits (Jollibee, McDo, and Shakey's, etc. around Katipunan don't usually have such - their salads are not salads in my vocabulary). It was past 8pm already and I was so hungry na. I went there because parking was a problem at other places where they might have vegetables. I got a Super Solo chicken meal which had 1/4 chicken, a "cup" of rice, one side dish (I got fresh fruit salad),

Anyhow, here are three "complaints" which I would not expect at an American establishment:
1. My brother ordered soup, but the cashier did not punch it in and did not give us any until after we asked them why they didn't give us what we supposedly ordered for. (They didn't serve our meal right away, so we expected it will arrive. Was it our fault we didn't check the receipt?)

2. The chicken was burnt! And it was probably just microwaved. The chicken meat was... Well, just imagine that: burnt outside (skin), and microwaved an X number of times. Can you imagine how "makunat" the meat was? Thank God for my young teeth, I was still able to chew them.

3. The fruit salad turned out to be a pineapple salad, with one small peach cube. Fruit salad? Just because there are two fruits in there - 6 small slices of pineapple and 1 small peach cube - you call that a fruit salad already? So it's 8pm. Maybe the pineapples and oranges and cherries have run out. Who cares? Then don't tell me you have fruit salad! Then I shouldn't have gotten fruit salad! This doesn't happen in other countries.

Alas, demand (for fast food) is higher than the supply. Kenny Roger's gets away with all these things. Just as Jollibee gets away (most of the time) with bland Coke and just one small piece of very thin paper napkin (tissue). Are paper napkins so expensive you have to deny us how many we really need? These are the leaders (in the food industry) here in the Philippines, and the other smaller players, I can only see them following in their footsteps. But then, it's the consumer's fault also. We accept and tolerate these practices. We continue to patronize these places. So they continue to do these things.

Ah, this is one of those things that you just let be or else, you'd be like punishing yourself if you just keep on thinking about it. Well, Kenny Roger, unfortunately this type of quality is being associated with your name. I hope you (or your kin) do something about it.